Cheryl Crumb’s Customer Relationship Training exceeded our expectations and continues to deliver for us in a sales & marketing organization that depends on customer delight. From the self-assessment to the clear concepts conveyed during the training it speaks to all levels of the organization. Cheryl delivers the message and concepts in the most engaging way, driving the behaviors and deeper understanding of customer relationships. As we are seeking to develop an empowered team this is where anybody should start and continue. Highly recommended!