Liberate the leader in everyone and extraordinary things happen

-- Jim Kouzes and Barry Posner

Anyone can be a leader. It begins with a choice….it is not a job or title Your position in the organization is irrelevant. That’s management. Managers direct their staff to do the job; leaders motivate people to want to do the job. Leadership is about people, culture, context and courage. It’s about a desired future, commitment, and foreseeing possibilities. Management is a way of doing, while leadership is a way of being. Leadership is essential when we’re forging new ground and encountering the unknown lions and tigers and bears. A leader helps us propel our way through the change curve. Leaders help us gain clarity on where we want to go and make that vision compelling. Leaders know that it takes all of us with our combined talents to produce meaningful change. Leaders mobilize the troops and understand that as we tire we become more vulnerable. Managers can demand “obedience” but obedience doesn’t have the legs to push through ever-growing obstacles. Leaders know this is not the time for a written disciplinary note…it’s time to share learnings and celebrate failures.

Case Study: Sitting Tall in the Saddle

A Managing Director of a saddle company and her 5 departmental leads earned their stripes through trial and error. During the pandemic the company invested in a 9-month virtual leadership training/coaching initiative as a tune-up to increase leadership self-confidence while managing remotely, manage projects, enhance employee morale, eliminate excuses and finger-pointing, increase accountability, lead frightened employees, offer tools to deal with diverse personalities, and work “on” the business rather than “in” the business.

The Solution

Group Zoom training sessions built team understanding combined with twice-monthly 1:1 Zoom coaching meetings to address unique challenges.

Participants were promised at least 12 hours of individualized attention and received a report of Cheryl’s Observations and Coaching following each session.

The Results

Self-awareness and leveraging Style strengths to overcome shortcomings

Seeing own Style through the eyes of others to enhance working relationships

Leadership behaviours that increase employee engagement

Shifting from “Obedience” to “Empowerment”

Influence vs. authority to inspire, provide direction and mobilize a team

Coaching vs discipline to improve performance, encourage involvement and accountability

Are you new to the business world? See yourself as a Subject Matter Expert but a Rookie in Customer Relationship Management?