“Wow” is how I start my description of Cheryl! I met Cheryl in the early 2000’s while I was working as a Program Manager at Celestica. in 2003, I was in my 2nd training program with Cheryl, “Designing the Customer Experience”. It was a program I had to take twice as on the first or second day my wife called and I had to rush to the hospital in all kinds of excitement as she had gone into labour for the birth of our first child. This was memorable and in typical Cheryl fashion she was very interested and followed up regularly.