I have had the privilege of working with Cheryl for almost 15 years after first taking her “Customer for Keeps” training in 2006. She is one of the most dynamic and engaging trainers that I have ever met. Her “Customers for Keeps” training in 2006 had a significant impact on me. I can honestly say that the techniques she taught have stayed with me in what I do each day. It enhanced my listening skills, guides my approach in negotiating and conflict resolution and has greatly improved my customer engagements. These skillsets are key to building the trust and respect critical to success with internal and external customers. Over the years, we’ve had Cheryl provide numerous trainings within our organization as it does provide practical skills that have demonstrated positive results. If you are seeking to provide truly “Extraordinary Customer Experience” to drive business results, I highly recommend her training courses as she will give each participant the actionable tools and techniques to achieve it.

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