Cheryl will go to all lengths to coach customers while low-tech vacationing

Align with the customer buying process…not your selling process! Shift from pitching to questioning to get their interest.

Employee engagement produces creativity for world concern in Dongguan, China.

Rules of Engagement enable customers to perceive service providers as trustworthy and easy to do business with.

“Customers for Keeps” the theme of this event honouring customers

Every corporate decision needs to include your customers’ perspectives. Anticipate what would they think and what would they say.

“Satisfaction” is not enough! It’s totally forgettable and 90% of satisfied customers are willing to look elsewhere.

Shift from being seen as a “vending machine” to a solution provider.

Listening takes work! 90% of sales force talks 3 times as much during sales conversations compared to top sales performers.

Shift from a Culture of Obedience to one of Empowerment. Leadership does an about face.

Manage customer upsets with empathy and understanding. Global audiences get the message.

Season’s Dongguan, China Account Managers Cook for Cheryl