Reading Minds
View my latest vlog on YouTube.
Hitting a Home Run
View my latest vlog on YouTube.
Award from Celestica
View my award from Celestica
Articles
Written for the Globe and Mail in 2018
“Getting to Commitment” sales training
Align with the customer buying process…not your selling process! Shift from pitching to questioning to get their interest.
Environmental Fashion Show Judging
Employee engagement produces creativity for world concern in Dongguan, China.
Shop Floor Converts to Training Room
“Who Needs Customers? We Do!” graduating class in Penang, Malaysia.
Create an Extraordinary Customer Experience
“Satisfaction” is not enough! It’s totally forgettable and 90% of satisfied customers are willing to look elsewhere.
Sales Training Produces Profit and Joy
Shift from being seen as a “vending machine” to a solution provider.
Listening or Waiting to Speak?
Listening takes work! 90% of sales force talks 3 times as much during sales conversations compared to top sales performers.