Cheryl will go to all lengths to coach customers while low-tech vacationing
Align with the customer buying process…not your selling process! Shift from pitching to questioning to get their interest.
Employee engagement produces creativity for world concern in Dongguan, China.
Rules of Engagement enable customers to perceive service providers as trustworthy and easy to do business with.
“Customers for Keeps” the theme of this event honouring customers
Every corporate decision needs to include your customers’ perspectives. Anticipate what would they think and what would they say.
“Who Needs Customers? We Do!” graduating class in Penang, Malaysia.
“Satisfaction” is not enough! It’s totally forgettable and 90% of satisfied customers are willing to look elsewhere.
Shift from being seen as a “vending machine” to a solution provider.
Listening takes work! 90% of sales force talks 3 times as much during sales conversations compared to top sales performers.